Student Info

Student Info

USI Information

If you’re studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. Your results from 2015 will be available in your USI account in 2016.

Student Quick Guide

When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide learners with easy access to their training records and results (transcript) throughout their life. You can access your USI account online from your computer, tablet or smart phone anytime. Fact sheets are available to download here … Student Information for the USI

It’s free and easy! create your own USI  It will only take a few minutes of your time. Alternatively, we can create your USI on your behalf. To do this we will need some additional identification information from you such as your driver’s licence number. Please click enrol to complete this process.

USI Info Guide

Transcript/Training Records

Your USI Transcript

When will my training appear on my USI Transcript?

How to view and download my USI Transcript


Enrolment Process

The primary purpose of the initial contact process is to establish the training needs of the client and ensure the client receives all pre-enrolment information applicable to the program they are interested in. Establishing the training needs is important to ensure that those clients enrolling in programs are aligned to training and assessment that meets their vocational requirements in industry. By providing clients with pre-enrolment information early, we are also ensuring that prospective students are informed about their rights and obligations, the services to be provided and fee and refund arrangements.

Via Phone or in Person

HPA Training staff will establish which course is relevant to students training needs:

  1. Conduct an LLN Interview via phone or in person
  2. If successful will provide student with pre-enrolment information – your rights and obligations, USI number, fee schedule, refunds, privacy, and appeals & complaints etc.
  3. Inform student of cost of course undertaking and how to make payment
  4. Email student a copy of Student Handbook or direct student to where on website
  5. Email student a course brochure or direct student to where on website
  6. Inform student regarding what support is available (if applicable to cater for individual needs). Inform training staff of these requirements and schedule a reminder for the allocated trainer prior to the commencement of course
  7. Inform student what proof of identity will be needed
  8. Email student confirmation of enrolment and course details – where and when?
  9. Inform you what to bring – PPE, lunch etc
  10. Send you an invoice
  11. Email you an enrolment form

Online via our Website

  1. Fill in all relevant information to the best of your ability and submit
  2. HPA Training booking person will contact you to discuss your enquiry
  3. Conduct an LLN Interview via phone
  4. If successful will provide student with pre-enrolment information – your rights and obligations, USI number, fee schedule, refunds, privacy and appeals & complaints etc.
  5. Inform student of cost of course undertaking and how to make payment
  6. Email student a copy of Student Handbook or direct student to where on website
  7. Email student a course brochure or direct student to where on website
  8. Inform student regarding what support is available (if applicable to cater for individual needs)
  9. Inform training staff of these requirements and schedule a reminder for the allocated trainer prior to the commencement of course
  10. Inform student what proof of identity will be needed
  11. Email student confirmation of enrolment and course details – where and when?
  12. Inform you what to bring – PPE, lunch etc
  13. Send you an invoice
  14. Email you an enrolment form
  15. HPA Training booking person will contact you to discuss your enquiry


Student Handbook

LLN Procedure

LLN Policy

Schedule of Fees & Charges

Refund Policy

Complaints/Appeals Policy

Student Support Policy

Privacy Policy

Discrimination Fair Workplace Policy

Social Media House Rules